Privacy & Terms

Privacy

Your privacy is important to us. We make every effort to ensure the security of any information you provide while using the South East Mountain Biking Co and Tathra Beach & Bike website. Please don't hesitate to contact us at info@mountainbiking.com.au or info@tathrabeachbike.com.au if you have any problems or questions about our Internet service.

At South East Mountain Biking Co & Tathra Beach & Bike we take our customers privacy very seriously. We will never submit it to any other company, individual or business for any reason.

South East Mountain Biking Co & Tathra Beach & Bike will only keep email address and any other contact information so that we can contact out customers in the event of a backorder, an inability to supply, or if they have won a competition.

Purchasing Terms

Customer orders through our Internet site will be replied to ASAP including all necessary details. Delivery is Australia wide via Express Post and Stewart Freight Lines.

Prices listed on www.mountainbiking.com.au are for online purchases only, any purchase made at South East Mountain Biking Co or Tathra Beach & Bike will be charged accordingly. Products are subject to availability and prices may change without notice. All prices are in Australian dollars (AUD) and are inclusive of Australian Goods and Services Tax (GST).

Payment

We offer a variety of payment options which are all secure.

  • Direct Debit
  • Internet Payment
  • Online Credit Card
  • Phone Credit Card

Shipping

Small items are sent via Australia Post Express.

Larger or oversized items are sent via courier.

We try our best to give an appropriate estimate on shipping costs at the time of your order, however some items (or item combinations) may attract further charges. Customers will be notified immediately if shipping will exceed the initial estimate and shipping will not commence until the additional amount is approved.

If you would like another shipping method other than what is offered, please specify in the order notes or email us info prior to ordering.

Returns

If your purchase does not perform as specified by the manufacturer we are happy to exchange it within 7 days of purchase.

There will be no returns on previously used items or items purchased 2nd hand. The purchaser accepts the condition of the item at the time of purchase. All efforts will be made to give the purchaser an accurate description of the item at the time of purchase.

Warranty

All items are covered by the manufacturers warranty, which is subject to the terms and agreements of the specific product.

Feedback

We try our best to keep our website running smoothly and up to date. If you notice a problem or inconsistency with prices, shipping cost or otherwise, please let us know immediately by email info@mountainbiking.com.au or phone 02 6457 6234.     

Please feel free to send us any questions, feedback, thoughts and suggestions.